Cancellations and returns

Cancellations

Orders for items can only be cancelled after consultation/agreement with Route 27 Customer Service. In this case the customer is requested to contact Route 27 Customer Service,
Tel. 02082 792 992 or email customerservice@route27.co.uk.

If customers wish to cancel their order after the goods have been despatched, the goods can be returned at the customer’s own expense.

 

Returns

Return of goods must be within 30 days after the date of the delivery/advice note. To enable us to issue credit for returned goods, the goods must be in their original condition & packaging in order that they are fit for resale. If the packaging is damaged in any way the credit may incur a handling charge. Returned goods must be adequately packed and sent freight prepaid to:

Route 27 LTD

61 Hawkwood Crescent

London E4 7PH